Chief Operating Officer

Published
January 12, 2021
Location
New York, NY
Job Type

Description

The Chief Operating Officer, reporting to the President & Chief Executive Officer of Company, provides the leadership and management to ensure that we accomplish the mission of cooking and delivering over 11,000 medically tailored meals per day to our clients who are at home and living with severe and chronic illness. The COO is a key member of a high-functioning five-member Executive Team that includes the President & CEO, Vice President/Chief Development Officer, Chief Financial Officer and Chief Human Resources Officer. 

The COO oversees:

  • Program departments that support clients, including Client Services, Healthcare Partners, and Nutrition Services;
  • Ongoing daily logistics and operations including Kitchen, Meal Packaging, and Delivery

A team of Directors in the above-referenced functions manages approximately 75 staff members responsible for outreach, onboarding, and other client services, nutritional counseling and education, food purchasing and production, food safety, packaging of each client’s meals, and home-delivery of meals. These Directors report directly to the COO. The COO also works closely with Systems to secure our data integrity and with Finance and Development to secure our fiscal viability. 

At Company, excellence in service to our clients is of paramount importance. As such, the COO provides leadership in ensuring that operations are always client-focused and that meals and services are of the highest quality and delivered efficiently and compassionately.

The COO will have responsibilities as follows:

Organizational Leadership

  • As a member of the Executive leadership team, help define and execute the organization’s strategic priorities, and support the development and fiscal compliance
  • Provide vision and leadership during a period of rapid growth and change which notably will include a Capital Campaign and the eventual expansion of the God’s Love physical footprint 
  • Prepare for and present at meetings with the Board of Directors
  • Represent God’s Love externally to our peer organizations, community partners, government agencies, and New York City and New York State officials
  • Embrace the goals of and help lead DEIA (Diversity, Equity, Inclusion, and Accessibility) initiatives 

Program, Operations and Logistics

  • Provide operational integrity in all programmatic endeavors, ensuring that the infrastructure and resources are available to support our daily activities and strategic vision
  • Offer strategic leadership and accountability for program delivery and expansion to ensure that clients’ first meals are delivered expeditiously, new populations and geographies are explored and added according to plan, and contracting arrangements with health plans and providers are sourced, executed, and fully implemented
  • Drive ongoing efficiency of production through delivery systems that meet the changing needs of current and future clients and health care, partners
  • Collaborate fully, with the Systems Department and other departments, in the planning and implementation of a new CRM/ERP system

Team Management and Development

  • Lead and manage a team of Directors who manage approximately 65% of the organization’s staff 
  • Manage a budget of approximately $11.7 million and ensure direct reports overseeing their departmental budgets operate in a fiscally responsible and budget-aligned manner
  • Create a positive and collaborative work environment for those who report to you
  • Support the professional development and success of each team member on your staff

About You 

The COO, working with the Executive Team, provides vision and leadership during a period of rapid growth and change, and plays a critical role in presenting information and strategic initiatives to the staff and Board of Directors. The COO regularly represents God’s Love externally to our peer organizations, community partners, government agencies, and supporters. 

You will support the positive work environment of Company because:

  • You are seeking a team-oriented environment and have a collaborative approach to work;  
  • You are inspired by the mission of Company and eager to join others in working to achieve it;
  • You are invested in consistently operating as a steward of the mission and values of Company;
  • You are highly self-motivated and driven by a strong work ethic and deep integrity; 
  • You have a personal-growth mindset, placing value in both receiving and offering constructive feedback;
  • You value in others, and in yourself, data-driven and consultative decision-making;
  • You value the advancement of a culture of race equity and you are committed to playing a leadership role in creating a diverse, equitable, and inclusive work environment;
  • You create a positive work environment for those who report to you, fostering teamwork and supporting the professional development and success of each team member.

In addition, you meet the following requirements

  • A minimum of 7-10 years of professional experience with at least 5-7 years in roles managing operations and developing and implementing operational strategies, and in managing people in environments where growth has been a significant factor
  • Experience in foodservice and/or health care a plus
  • An undergraduate degree required with an advanced degree in nonprofit or business management or related a plus
  • Prior non-profit experience with significant board interaction
  • Exemplary leadership and management skills with a proven track record of systems thinking and staff development capacity
  • Experience in, and deep commitment to, applying a diversity, equity, and inclusion lens to all people processes and business operations
  • Skilled at coaching, developing, and managing talent
  • A record of accomplishment functioning as a team player with a collaborative approach to leadership
  • Highly analytical thinker and proactive problem-solver, willing and able to operate at both strategic and tactical levels as required, and to develop these qualities in your direct reports
  • Adept at developing a budget, managing financial oversight and responsibility, and leading a team through the budgeting process
  • Demonstrated ability to work effectively across departments to accomplish strategic initiatives and improve organizational performance
  • Strong project management skills and the ability to identify and implement process improvements and solutions
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