Commodities Customer Service Supervisor

September 11, 2020
New York, NY
Job Type


The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

Commodities Customer Service Supervisor

Job Description

Brink's Global Services USA, Inc. is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Commodities Customer Service Supervisor based out of NYC office.

Job Summary:
The Commodities Customer Service Supervisor is responsible for providing hands on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. Responsible for assisting the team with escalations to resolves customer complaints and operational issues. This role will work with Customer Service leadership as well as varies departments to support in all matters related to Customer Service while supporting the division's goal of operating in a financially efficient manner.

Key Responsibilities:

  • Responsible for scheduling/PTO coverage and daily operation for the commodities customer service team.
  • Coordinate day to day activities of the commodities customer service team. Interface and coordinate smooth operation of the Department with customers, airlines, and field locations.
  • Effectively manage all Commodities Customer Service processes and work closely with Operations, Sales and Security to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
  • Work closely with all Customer Service and operations departments across the US to provide and communicate accurately all information and pricing for services to customers and where necessary other internal departments within Brinks as well.
  • Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
  • Work with GM to train and develop current staff, create KPIS and measure for success.
  • Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
  • Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes.
  • Maintain/submit special logs, reports, and records as requested.
  • Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
  • Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
  • Respond to inquiries regarding the status of items in transit through our system.
  • Perform other duties as assigned and deemed necessary

Minimum Qualifications:

  • Minimum of 5 years of experience in Commodities Customer Service with a concentration in high volume and large account management.
  • Must be 21 years or older
  • Minimum of 5 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary.
  • Able to work weekends, holidays and/or extended hours

Preferred Qualifications:

  • Experience in a fast paced high volume Export department for an air freight forwarder.
  • More than 5 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
  • Good basic math skills.
  • Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.

Professional Skills:

  • Professional, positive demeanor
  • Excellent customer service.
  • Collaborative work style.
  • Good ethics and integrity.
  • Ability to work independently and as a productive member of a team.
  • Strong attention to detail.
  • Analytical problem solving.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Brink's
Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?
Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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