Customer Service

Robert Half
Published
January 7, 2021
Location
New York, NY
Category
Job Type

Description

Ref ID: 02942-9502808343

Classification: Customer Service

Compensation: $15.00 to $16.00 hourly

A growing company in Brooklyn is looking for a skilled problem solver to join their team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Duties Include:

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

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