Customer Service Representative

Robert Half
Published
October 15, 2020
Location
New York, NY
Category
Job Type

Description

Ref ID: 02942-0011544260

Classification: Account Manager

Compensation: $14.25 to $16.50 hourly

OfficeTeam is seeking a great Customer Service Representative for an open entry level account management position at a reputable company in Manhattan. Under supervision, the Account Manager Associate Jr. (AMA) resolves pre-and-post sale customer pain-points, prepares competitive bids for clients placing orders in Organizational Sales. Working with Sales reps and Product Specialists, the AMA uses a general understanding of products to make appropriate recommendations for customer orders. Purchase Orders (P.O.) are created and the AMA processes each order for final release and shipment.

Essential Responsibilities:
• Processes Purchase Orders and bid requests from customer
• Responds to customers sales needs and post sale issues
• Works with bidding and buying department for pricing questions
• Collaborates with Credit Representative to ensure timely release of customer orders
• Deals with other departments- buyers, drop ship
• Develops and maintains a professional relationship with clients

Specific Knowledge, Skills and Abilities:
• Possesses knowledge of company policies and procedures
• Professional phone demeanor and articulate communication skills
• Analytical thinker and quick problem solver
• Exercise interpersonal skills within team environment
• Excellent grammar skills and writing ability
• Detail-oriented and quick thinker

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