As the Brand Management & Training Operations Assistant, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives, and standard operating procedures. You are the subject matter expert in Crosstown Solutions' operating procedures, people processes, and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.
***Please note that before becoming an operations manager you must train in all departments at Crosstown Solutions ***
Oversee the brand associates
Meet with clients and prospective customers
Train in Product knowledge
Handle customer complaints
Help with onboarding