LHI Training Support Specialist – La Crosse, WI or US Telecommute

UnitedHealth Group
November 4, 2020
New York, NY
Job Type


At Optum, the mission is
clear:  Help people live heathier lives and help make the health system
work better for everyone

LHI is one of 4 businesses under OptumServe. OptumServe provides
health care services and proven expertise to help federal government agencies
modernize the U.S. health system and improve the health and well - being of

By joining OptumServe you are
part of the family of companies that make UnitedHealth Group a leader
across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI
specializes in creating and managing health care programs through
on-location services, patient - specific in - clinic appointments, telehealth
assessments, or any combination based on customer need. LHI's
customizable solutions serve the diverse needs of commercial customers, as well
as federal and state agencies, including the U.S. Departments of Defense,
Veterans Affairs, and Health and Human Services.

There's an energy and excitement
here, a shared mission to improve the lives of others as well as our own. Ready
for a new path? Start doing your life's best work.

The Training Support Specialist will
provide initial education and training to providers and practitioners to
perform services for LHI, to include conveyance of federal regulations
and contractual requirements. Triage and escalate clinical issues or questions
to medical staff within the department as appropriate.

Please Note: In order to be considered for this position, you must be
able to obtain an SF86 Position of Trust which is only available to U.S.
Citizens. Our Facilities Security Officer will initiate this process post -
offer acceptance. Failure to obtain this will result in termination from this

Primary Responsibilities:

  • Provide initial education and training for provider contacts
    and medical practitioners telephonically and / or electronically in regard
    to: examinee and provider responsibilities, electronic or paper document
    completion, service requirements and Provider Portal navigation

  • Determine the need for refresher training based on
    analysis of prior practitioner / provider training, recent appointment
    history and any noted issues and / or errors and escalate to Medical
    Provider Education (MPE) Specialist

  • Assign appropriate training codes to provider contacts
    and practitioners, when applicable

  • Determine need for corrective training based on
    analysis of check - listing reports per contract supported by network
    provider as well as via issues identified by interdepartmental

  • Route tasks to Specialist and Nurse Educator personnel
    for follow - up as appropriate

  • Answer MPE department queue line calls

  • Assist with non - clinical questions regarding exams
    and services, training completion and portal navigation

  • Escalate calls regarding clinical issues / concerns or
    complex issues to the appropriate internal or external department staff

  • Provide assistance on retrieval of missing or
    incomplete components or documentation

  • Monitor department reports and assign follow-up when

You’ll be rewarded and recognized
for your performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.

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