ServiceNow Technology Solutions Engineer

Wells Fargo
October 7, 2020
New York, NY
Job Type


Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

Enterprise Services and Portfolio Management (ESPM) is the CIO organization for the Information Technology Line of Business; our mandate is to establish and govern an IT Tools and Data Portfolio which crosses multiple IT organizations and provide direct technology management for a subset of that portfolio. This Technology Solutions Engineer position within the IT Management Foundation Services (IT MFS) organization is directly accountable for delivering solutions on ServiceNow while ensuring the stability, security and integrity of the overall enterprise ServiceNow platform. The role demands subject matter expertise (SME) in both the ServiceNow technical platform as well as the business services enabled by ServiceNow. The Technology Solutions Engineer (TSE) will work directly with Wells Fargo business and technology partners, as well as 3rd party service providers to design and implement ServiceNow solutions for Wells Fargo.

The TSE will be responsible for ServiceNow platform design, including Security, Integrations, Foundation Data, Entitlements, Performance, Scalability and Availability. While the initial scope includes IT Service Management, IT Operations Management and HR Service Request Management, this scope will increase as Wells Fargo rolls out the enterprise ServiceNow platform.
Candidate must have experience working in a complex and matrixed enterprise environment where the team member must follow corporate policies regarding security, audit, and compliance control processes.

Essential duties and responsibilities:
• Collaborate with business and technology partners to design and deliver large, high level ServiceNow solutions with direct impact to organization-wide objectives.
• Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors.
• Implement, configure and maintain and improved ServiceNow platform functionality
• Perform ServiceNow platform administration, including Security, Integrations, Foundation Data, Entitlements, Performance, Scalability and Availability
• Interact with senior management or executive levels on matters concerning several functional areas, division and/or customers.
• Ensure continuous availability and operational enablement with a focus on scalability
Analyze and transform business and user requirements into actionable specifications
• Consult and advise cross-functional teams on existing and forthcoming solutions
• Work with Operations and cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes and reporting requirements

Required Qualifications

  • 7+ years of software engineering experience
  • 5 + years of experience designing software solutions using software architecture design principles
  • 3+ years of ServiceNow experience in one or a combination of the following: building, implementing, maintaining platform technologies, workflows or integrations

Desired Qualifications

  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • 2 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
  • Ability to interact effectively and confidently with senior management
  • Experience supporting or directing offshore teams
  • Advanced understanding of IT industry frameworks including ITIL, IT4IT, COBIT
  • Experience with Waterfall and Agile project methodologies

Other Desired Qualifications

ServiceNow Certified
7+ years supporting and/or designing mission-critical enterprise technology solutions
Experience working in a Financial Services, preferably Globally Systemically Important Bank (G-SIB)

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

NY-New York: 30 Hudson Yards - New York, NY
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
NJ-Summit: 190 River Rd - Summit, NJ
MN-Minneapolis: 550 South 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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